FAQ
Are Jan Marini products cruelty-free / sustainable / safe?
Yes, Marini SkinSolutions (formerly Jan Marini Skin Research) skincare is all of the above. Our ingredients and formulations are manufactured in the global biotechnology hub of Silicon Valley, California under the strictest industry codes anywhere in the world.
Marini SkinSolutions is compliant with Current Good Manufacturing Practise as specified by the FDA. This is the highest standard of compliance possible for skincare products and is equivalent to pharmaceutical manufacture. FDA oversight means each product has complete scientific integrity, ingredients are manufactured or sourced from similarly qualified laboratories, and each product batch undergoes stringent stability and microbial testing at manufacture and up to declared shelf-life.
Our new packaging is 100% manufactured in the USA, is fully recyclable and made from recycled materials.
Marini SkinSolutions never tests on animals.
Where can I purchase Jan Marini Skin Research products?
JMSR products can be purchased from our Australian partner aesthetic skin clinics or online via our website www.janmariniaustralia.com.au.
To find your nearest clinic please visit our stockist page or contact us
info@janmariniaustralia.com.au
Freecall 1800 330 855
DM us @mariniskinsolutions_australia
Please note that JMSR do not sell to department stores, pharmacies or online platforms, only to our authorised clinical partners in Australia.
How can I be sure that the products I am purchasing are authentic?
We receive many queries from people who have purchased “Jan Marini” products from various offshore and discount sites only to find the product is the wrong consistency or texture, is unboxed or damaged or is almost expired. We cannot support any purchases from Amazon, eBay, strawberrynet, Harvey Norman online or other retail platforms as they are not authorised resellers and do not meet the clinical criteria required by Marini SkinSolutions.
The only source of guaranteed genuine Jan Marini / Marini SkinSolutions products supplied in Australia is via our official Australian page - janmariniaustralia.com.au - or one of our Australian partner Jan Marini stockists. Please check for the “Authorised Australian Jan Marini Stockist” notification on the seller's website or contact us at info@janmariniaustralia.com.au to confirm.
How can I find out more information about a product?
You can learn all about our products on the individual product pages on our website. We also share product information on IG and FB @mariniskinsolutions_australia
For more detailed product information or specific questions, please reach out via info@janmariniaustralia.com.au or call us on 1800 330 855. We can refer you to your nearest stockist or help you out directly.
Are JMSR products suitable for my skin type?
Our products are scientifically formulated with options for all skin types and concerns. If you have questions about your specific skin concern, reach out to us at info@janmariniaustralia.com.au or click on the chat function and we can help you create a routine that works best for you. Alternatively you can book in for a consultation at a JMSR stockist and they will be able to assist.
How are JMSR products different from other brands?
Our products are backed by genuine scientific research and have been formulated and improved over the course of mmore than 30 years. The founder, Jan Marini, and chief scientist and researchers at JMSR are pioneers in the pharmaceutical-grade skin care industry. We have many published, peer reviewed papers that support the effectiveness of the product range. These studies were carried out by independent medical practitioners who are experts in the field of rejuvenative medicine.
Many skincare brands refer to "clinical studies" and cite percentages of satisfied customers, ie. 94% satisfaction rate, 95% saw an improvement, etc. These are not clinical studies as there is often no reference to the number of subjects, the time frame of the study, who oversaw the study and who the lead author is. A formal clinical study is carried out under stricter scientific controls than simply user feedback.
Marini SkinSolutions, Inc. is fully compliant with FDA Current Good Manufacturing Practice audit and protocols. It is also registered and compliant under new US legislation, the recently implemented Modernization of Cosmetic Regulations Act 2022 (MoCRA). These demonstrate that JMSR uses only verifiably safe ingredients from a recognised scientific source, formulates under pharmaceutical-grade protocols, does not test on animals, and all products are safe for human use.
I have a question about JMSR treatments who can I ask?
Your nearest JMSR stockist can provide consultations, advice and recommend homecare and treatment programs. Please visit our stockist page to find your nearest Marini SkinSolutions skin expert.
Alternatively you can reach out to us directly at info@janmariniaustralia.com.au , 1800 330 855 DM us via @mariniskinsolutions_australia
Can you help with a product I bought from an unauthorised website?
We are only able to guarantee the authenticity of products purchased on janmariniaustralia.com.au and through our authorized stockists and clinic partners. We are not able to process returns or exchanges or otherwise assist with orders placed through third party retail platforms.
If you purchased through one of our partner clinics, please contact them first for advice. We will work with them to assist you.
I have a media/PR related question. Who do I contact?
Thank you for your interest in working with us. To learn more about ways to work with us or to join our Jan Marini Insiders Ambassador Program please contact our team at info@janmariniaustralia.com.au
How do I become a stockist?
Thank you for your interest in becoming a JMSR stockist. Please visit our become a stockist page and complete the form to register your interest and one of our Account Managers will reach out to you promptly. Or simply reach out to us by email or phone and we will arrange one of our team to assist you.
What are Jan Marini Australia’s contact details?
info@janmariniaustralia.com.au
1800 330 855
DM us via socials @mariniskinsolutions_australia
Have a question that isn’t listed here?
Please contact us so we can assist further.