Shipping Policy
JMSR Australia Shipping and Returns
Shipping
Our shipping service is Express Post and we post to all Australian addresses, including PO Boxes.
Due to high freight costs, we charge a flat $12 shipping fee for orders under $200.
Orders of $200 or more are freight free.
When can I expect to receive my JMSR package?
Please allow 1-2 business days for us to receive and process your order. You’ll get a shipment notification with a tracking number once your package ships.
Where does Jan Marini Australia ship?
Jan Marini Australia ships to Australian addresses only. New Zealand customers, please contact us for shipping advice.
Returns
Do you accept returns?
Of course! If you have received a product in error, or the product is faulty, we will replace it and provide for any postage charges incurred by you.
You can expect to receive your replacement within two weeks of shipping your return. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes to ship your replacement product (2 to 4 business days). Unfortunately we are unable to control shipping delays when they occur.
Please contact us at 1800 330 855 or info@janmariniaustralia.com.au if you ordered something in error or need advice.
How do I arrange a return?
If you need to return an item, simply email info@janmariniaustralia.com.au with your order number and reason for return.
We'll notify you of your replacement / refund once we've received and processed the returned item.
If you've ordered something in error, product returns must be unused and in good condition.
Products can't be exchanged for change of mind if the product has been opened or damaged.
All returns must be advised within 14 days from date of delivery.